Highlights

OBJECTIVES :

• Learning to manage one’s responses in order to recover from setbacks and adapt well to change.
• Building greater self-awareness, resilience and self-management based on knowledge of one’s self and emotions.
• Extending these individual insights to social awareness / management skills, while engaging with our teams and stakeholders.

FOCUS AREAS :

• Growth Mindset.
• PERMA and Emotional Intelligence.
• Cultivating Resilience.

OBJECTIVES :

• Understand the key issues and motivators that drive your virtual team.
• Use appropriate digital tools to communicate, collaborate and drive execution.
• Gain the skills and tools to build, engage and influence a virtual network of key stakeholders from cross-functional teams across geographies.

FOCUS AREAS :

• Navigation and influence across matrixed organisations.
• Intercultural competence.
• Virtual Meeting Management.

OBJECTIVES :

• Appreciate the current context for virtual communication in today’s matrixed organisations and focus on better preparation and planning.
• Articulate key messages to global stakeholders with a focus on objectivity, clarity and succinctness.
• Use appropriate digital tools to conversationally build rapport with the right mix of empathy and assertiveness.

FOCUS AREAS :

• Communication guidelines and etiquette : Emails, Telephone & Audio / Video Conference Calls.
• Framing – Context and Focus.
• The Inverted Pyramid.

OBJECTIVES :

• Appreciate the meaning and nature of networking and its impact on career development, organisational deliveries and projects.
• Build and sustain relationships beyond one’s immediate sphere and access diverse skill sets, and information in order to become more effective and productive leaders.
• Use network building conversations, tools and processes in a systematic manner.

FOCUS AREAS :

• Composition and Types of Networks : Operational; Personal; Strategic.
• Networking Conversations.
• 4 Step Process to building an effective network.
• Strategic Network Mapping.

OBJECTIVES :

• Understand one’s own cultural tendencies, which influence the way one communicates and approaches work.
• Appreciate cultural differences in others and display greater sensitivity.
• Apply skills to flex communication styles and collaborate effectively with cross-cultural stakeholders.

FOCUS AREAS :

• The Cultural Iceberg and ‘Blind spots’.
• ‘High Context’ and ‘Low Context’ cultures.
• The 5 Cultural Dimensions : Communication Style; Concept of Self; Power Distance; Key to Productivity; Concept of Time.

OBJECTIVES :

• Define Emotional Intelligence (EQ) and appreciate its relevance in successful careers.
• Build greater self-awareness, resilience and self management based on knowledge of one’s emotions and learn to manage behaviours / tendencies accordingly.
• Build ability to understand other people’s moods, behaviours and motives in order to improve the quality of relationships.

FOCUS AREAS :

• Difference between Cognitive Intelligence (IQ) and Emotional Intelligence (EQ).
• The 5 Composite scales of EQ : Self-Perception; Self Expression; Interpersonal; Decision Making; Stress Management.
• Mindfulness Practice.

OBJECTIVES :

• Appreciate the importance of and understand their roles as primary owners and initiators of this conversation.
• Engage in an effective 2-way conversation by effectively articulating career goals, aspirations, strengths and blind spots, thereby demonstrating proactivity and greater self-awareness.
• Use coaching skills to engage in exploratory conversations related to career goals, thereby leading individuals towards meaningful insights.
• Creating and reviewing a ‘Career Development’ blueprint in order to map career goals with the environment and opportunities.

FOCUS AREAS :

• Changing paradigms about career progression in 21^st century organisations : ‘Career Ladder’ vs. ‘Career Lattice’.
• The Career Development Ecosystem : Mentors; Developmental Networks; Sponsors.
• Coaching Framework and Conversation Cycle.
• Diagnosis and Insights : Strengths and Blind spots.

OBJECTIVES :

• Become self-aware of common biases and beliefs, which influence attitudes and conduct in teams and organisations.
• Apply this awareness to minimise ‘reactive responses’ to situations involving diverse stakeholders.
• Display greater sensitivity and objectivity after having appreciated the benefits of diversity and inclusion at the workplace.

FOCUS AREAS :

• The context and need for Diversity and Inclusion in 21^st century organisations.
• ‘Implicit Associations’ and the ‘Topography of the Mind’ – Conscious vs. Subconscious.
• The 4 kinds of Common Biases in workplaces : Halo Effect; In-Group / Out-Group; Self-Fulfilling; Recency and Latency.

OBJECTIVES :

• Appreciate the critical role played by mentoring relationships towards furthering one’s career, both as a Mentee and as a Mentor and leverage on a newly created mentoring platform.
• Recognise the special nature, structure and scope of mentoring conversations, as compared to other peer / senior interactions involving general feedback and advice.
• Apply conversational and other soft skills to position questions, expertise and insights during each meeting with a focus on objectivity and outcomes.

FOCUS AREAS :

• Mentoring relationship : Ethics, Etiquette and Boundaries.
• Mentoring Framework and Conversation Cycle.
• Clearing Cobwebs : Diversity, Prejudice and Bias.
• The essentials Ts : Tangible output; Tracking progress.

OBJECTIVES :

• Appreciate the importance of prioritization in seemingly pressured work environments and teams.
• Apply practical skills and a workable process for better task focus and planning, which will lead to an effective work-life balance and harmonious relationships.
• Identify, engage and influence key stakeholders to gain their support and trust during task and project execution.

FOCUS AREAS :

• The ‘Urgent-Important’ Matrix and ‘Big Rocks’ scheduling.
• ‘Stakeholder Management’ and ‘Work Ethics’.
• ‘Prime Time’ Management.
• Action Planning around ‘Wheel of Life’ and ‘Circle of Influence’.